Privacy Policy

Effective Date: 28 May 2025         Last Updated: 28 May 2025

Welcome to John Clelland Hypnosis. Your privacy matters, and this policy explains what personal data we collect, how we use it, and how we keep it safe in line with UK GDPR.

Who We Are

This website is operated by John Clelland, Hypnotherapist & Mental Welfare Coach. For all data matters, John Clelland is the Data Controller.

Contact:
Phone: +44 (0)7458 380782
Email: info@johnclellandhypnosis.com
Website: www.johnclellandhypnosis.com

What Data We Collect

- Your name, email address, and contact number
- Enquiry or booking information you share with us
- IP address and browser data for analytics
- Notes from sessions (only with your knowledge and consent)
- Website usage through cookies

We never collect sensitive health data unless you provide it yourself for the purpose of your sessions.

Why We Collect Your Data

We collect personal data to:
- Respond to your messages or enquiries
- Manage and deliver your sessions or bookings
- Send updates or resources you've asked for
- Improve our website and service delivery

We do not sell or share your data for advertising purposes.

Legal Basis for Processing

We process your data under GDPR using these lawful bases:

- Consent - You've given permission
- Contract - Data is needed to provide our services
- Legitimate Interests - For basic business operations (like replying to enquiries)

How We Store Your Data

All personal data is stored securely and encrypted.
We use GDPR-compliant services such as:
- Password-protected devices
- Secure cloud storage
- Encrypted email providers

Retention Periods:
- Enquiry forms: held up to 12 months
- Client session records: held for up to 7 years (as required by UK regulations)

Your Rights

You have full control over your personal data. You can request to: - Access your data
- Correct inaccurate data
- Delete data (when legally permitted)
- Withdraw consent
- Restrict or object to processing

To make a request, email: info@johnclellandhypnosis.com

Third-Party Services We Use

To run this website and deliver our services, we use trusted GDPR-compliant services: - Website platform (e.g., WordPress or Wix)
- Email platform (e.g., MailerLite)
- Video conferencing (e.g., Zoom)

Cookies

This site uses cookies to improve your experience and understand how visitors use the site. You can control cookie settings in your browser.
For full details, see our Cookie Policy.

Data Breach Procedure

If we become aware of a data breach, we will: - Notify the ICO within 72 hours (if required)
- Contact affected individuals where necessary

Questions or Complaints?

If you have concerns or want to exercise your rights, please get in touch: Email: info@johnclellandhypnosis.com
Phone: +44 (0)7458 380782
If you're not satisfied, you can contact the Information Commissioner's Office: https://ico.org.uk

Updates to This Policy

We may update this policy occasionally. Please check this page to stay informed.